Agentic RAG, done for real
The #1 enterprise constraint of 2026 is RAG quality at production scale.
A Wiki knowledge base with hybrid dense + full-text retrieval, a cross-encoder reranker (bge-reranker-base, int8 ONNX), GraphRAG, and grounded citations carrying source URIs into every answer.
Hybrid retrievalCross-encoder rerankGraphRAGGrounded citations
MCP & tool-using agents
Agents are only as good as the tools and context you give them. MCP is the new integration layer.
A production MCP server (mot-ledger) exposing 25+ tools — semantic search, dependency graph walks, 'why does this exist' provenance, invariant guards, refactor planning — that turn a whole codebase into a queryable substrate for AI agents.
MCP serverTool designCode knowledge graphClaude Agent SDK
LLMOps & evaluation
Validation and governance are where AI programmes live or die. Eval is the new unit test.
Drift detection, self-evaluation runs, RLHF reweighting, active-learning queues and golden-set ranking validation — wired as hosted services with a governance portal a human reviewer signs off in.
Eval pipelinesRLHF loopDrift detectionGolden sets
Voice & real-time AI
Voice is the highest-bar agent surface: latency, interruptions and reliability are unforgiving.
A Twilio ↔ ElevenLabs ConvAI orchestrator with a custom-LLM contract, spike-driven engineering, and explicit, measured SLA budgets (p95 latency gates) — built on telephony I'd already shipped at PhoneBounce.
TwilioElevenLabs ConvAIStreamingSLA budgets
Governance, scale & audit
Boards now ask 'can we trust the output, and does it survive audit?' before 'is it clever?'
The instinct from 30 years of regulated banking data: multi-tenant row-level security, DSAR/privacy, a guardrail hook that blocks agents answering before they consult the source of truth, and audited overrides.
Multi-tenant RLSDSAR/privacyGuardrail hooksAudit trail
Ship & operate it
An architecture that can't be deployed, recovered and paid for is a slide, not a system.
Reproducible Hetzner infrastructure (idempotent bootstrap, Tailscale, disaster-recovery runbook), Stripe billing, nginx/Kestrel, and commit-driven re-indexing — the unglamorous parts that make AI a business.
Hetzner/LinuxReproducible infraStripenginx/.NET